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Financial services

Driving innovation in banking with Enterprise AI 

Driving innovation in banking with Enterprise AI 

Seamlessly empowering global finance. We blend cutting-edge enterprise AI, precision engineering, and intuitive design to unlock transformative solutions. From personalized experiences to streamlined operations, we empower financial institutions to thrive in the digital age. 

Seamlessly empowering global finance. We blend cutting-edge enterprise AI, precision engineering, and intuitive design to unlock transformative solutions. From personalized experiences to streamlined operations, we empower financial institutions to thrive in the digital age. 

Multiple challenges. One solution

GenAI: Empowering banks to thrive in the new era of business

The rapidly evolving business landscape today forces enterprises to think strategically; however, few of these challenges 

What strategies can be implemented to enable enterprise efficiency?

How can businesses effectively deliver immersive customer experiences?

How can businesses navigate the challenges of tech advancement and industrialization?

What are the most effective methods for mitigating fraud and risk in today's business environment?

GenAI is transforming banking. Our expanding footprint empowers banks to optimize operations and drive growth. 

Drive growth with financial service solutions powered by Enterprise AI

Drive growth with financial service solutions powered by Enterprise AI

From concept to execution, our GenAI-powered solutions help businesses across financial services achieve their goals and unlock new possibilities 

From concept to execution, our GenAI-powered solutions help businesses across financial services achieve their goals and unlock new possibilities 

1

Next best action recommendations

Machine learning solution to drive deep understanding of customer behavior from their transaction and interaction ‘footprints’ 

1

Next best action recommendations

Machine learning solution to drive deep understanding of customer behavior from their transaction and interaction ‘footprints’ 

1

Next best action recommendations

Machine learning solution to drive deep understanding of customer behavior from their transaction and interaction ‘footprints’ 

2

Frictionless digital journeys 

Automated Insights for Digital Evolution, removing friction points in the customer’s digital journey 

2

Frictionless digital journeys 

Automated Insights for Digital Evolution, removing friction points in the customer’s digital journey 

2

Frictionless digital journeys 

Automated Insights for Digital Evolution, removing friction points in the customer’s digital journey 

3

Automated conversational AI 

Conversational AI engine, allowing dynamic, automated customer conversations with an industry leading, no-code platform 

3

Automated conversational AI 

Conversational AI engine, allowing dynamic, automated customer conversations with an industry leading, no-code platform 

3

Automated conversational AI 

Conversational AI engine, allowing dynamic, automated customer conversations with an industry leading, no-code platform 

4

Emotion based interventions 

Tried-and-tested methodology for rapidly identifying the conscious and unconscious drivers of client behavior, and designing interventions 

4

Emotion based interventions 

Tried-and-tested methodology for rapidly identifying the conscious and unconscious drivers of client behavior, and designing interventions 

4

Emotion based interventions 

Tried-and-tested methodology for rapidly identifying the conscious and unconscious drivers of client behavior, and designing interventions 

5

Insights from unstructured data 

Framework for the ingestion of unstructured data through Natural Language Processing 

5

Insights from unstructured data 

Framework for the ingestion of unstructured data through Natural Language Processing 

5

Insights from unstructured data 

Framework for the ingestion of unstructured data through Natural Language Processing 

6

GenAI based conversational BI 

Delivering real-time analytics at your fingertips – providing right information to the right person at the right time through next-gen self-serve analytics 

6

GenAI based conversational BI 

Delivering real-time analytics at your fingertips – providing right information to the right person at the right time through next-gen self-serve analytics 

6

GenAI based conversational BI 

Delivering real-time analytics at your fingertips – providing right information to the right person at the right time through next-gen self-serve analytics 

7

Customer intelligence on-the-go 

Delivering on-demand self-serve analytics to RMs and field agents to increase productivity and improve customer experience 

7

Customer intelligence on-the-go 

Delivering on-demand self-serve analytics to RMs and field agents to increase productivity and improve customer experience 

7

Customer intelligence on-the-go 

Delivering on-demand self-serve analytics to RMs and field agents to increase productivity and improve customer experience 

8

Data digitization and intelligent automation 

Proprietary AI-enabled algorithms that can be rapidly deployed to extract and structure data from images & videos to automate business workflows 

8

Data digitization and intelligent automation 

Proprietary AI-enabled algorithms that can be rapidly deployed to extract and structure data from images & videos to automate business workflows 

8

Data digitization and intelligent automation 

Proprietary AI-enabled algorithms that can be rapidly deployed to extract and structure data from images & videos to automate business workflows 

9

Automated customer interaction insights 

Suite of AI algorithms to uncover insights from unstructured customer interactions data across channels through information extraction and summarization 

9

Automated customer interaction insights 

Suite of AI algorithms to uncover insights from unstructured customer interactions data across channels through information extraction and summarization 

9

Automated customer interaction insights 

Suite of AI algorithms to uncover insights from unstructured customer interactions data across channels through information extraction and summarization 

10

Efficient communication strategy

Framework for rapidly identifying the conscious & unconscious drivers of client behavior and designing interventions to improve client communications & dispute handling

10

Efficient communication strategy

Framework for rapidly identifying the conscious & unconscious drivers of client behavior and designing interventions to improve client communications & dispute handling

10

Efficient communication strategy

Framework for rapidly identifying the conscious & unconscious drivers of client behavior and designing interventions to improve client communications & dispute handling

Success stories

Product demos

Fracal's QSR

CRUX Intelligence

Specialized tools

Technological modernization 

  • Acceleration via code generation, translation, and optimization 

Immersive customer experience, inspiring trust

  • Humanized and contextualized interaction

  • Ease of complete and accurate information 

  • Improved search functionality and dynamic content generation on web/app

Fraud, risk and compliance 

  • Generating synthetic data to manage sparse, low-incidence scenarios 

  • Access evolving banking regulations via an on-demand search platform 

Manage costs and efficiency in banks’ middle and back offices 

  • Call and chat summarization – real-time customer interaction insights

  • GenAI enabled end-to-end process transformation, ex-underwriting process 

  • Extracting and querying on documents powered by GenAI 

Employee productivity 

  • Knowledge management engine for organizational policy and compliance

  • Summarization engine and tools with semantic Q&A and credit analysis

  • Self serve AI decisioning engines translating english to SQL

Client Testimonial

Leadership

Natwar Mall

Chief Transformation Officer

Natwar Mall

Chief Transformation Officer

Natwar Mall

Chief Transformation Officer

Gaurav Sharma

Client Partner- Consulting Financial Services

Gaurav Sharma

Client Partner- Consulting Financial Services

Gaurav Sharma

Client Partner- Consulting Financial Services

Smarter decisions. Stronger strategy.

Smarter decisions. Stronger strategy.

Talk to an expert

Talk to an expert

Talk to an expert

Recognition and achievements

Named leader

Customer analytics service provider Q2 2023

Representative vendor

Customer analytics service provider Q1 2021

Great Place to Work

8th year running. Certifications received for India, USA,Canada, Australia, and the UK.

Representative vendor

Customer analytics service provider Q1 2021

Recognition and achievements

Named leader

Customer analytics service provider Q2 2023

Representative vendor

Customer analytics service provider Q1 2021

Great Place to Work

8th year running. Certifications received for India, USA,Canada, Australia, and the UK.

Representative vendor

Customer analytics service provider Q1 2021

Recognition and achievements

Named leader

Customer analytics service provider Q2 2023

Representative vendor

Customer analytics service provider Q1 2021

Great Place to Work

8th year running. Certifications received for India, USA,Canada, Australia, and the UK.

Representative vendor

Customer analytics service provider Q1 2021