Unlocking the Power of Customer Insights with AIDE
How a telecom giant enabled AI-powered cutomer insight
Unlocking the Power of Customer Insights with AIDE
How a telecom giant enabled AI-powered cutomer insight
Unlocking the Power of Customer Insights with AIDE
How a telecom giant enabled AI-powered cutomer insight
1M+
User journeys evaluated
Global reach
1M+
User journeys evaluated
Global reach
1M+
User journeys evaluated
Global reach
Our client sought to elevate their digital customer experience. Despite efforts in digital marketing and analytics, their digital sales conversion rates remained suboptimal. To address this, they aimed to leverage AI to uncover and categorize customer pain points at scale systematically, optimizing digital customer journeys and improving customer support efficiency.
Key challenges
Low digital sales conversion rates
Inefficient customer support system
Difficulty in identifying and addressing customer pain points
Our client sought to elevate their digital customer experience. Despite efforts in digital marketing and analytics, their digital sales conversion rates remained suboptimal. To address this, they aimed to leverage AI to uncover and categorize customer pain points at scale systematically, optimizing digital customer journeys and improving customer support efficiency.
Key challenges
Low digital sales conversion rates
Inefficient customer support system
Difficulty in identifying and addressing customer pain points
Our client sought to elevate their digital customer experience. Despite efforts in digital marketing and analytics, their digital sales conversion rates remained suboptimal. To address this, they aimed to leverage AI to uncover and categorize customer pain points at scale systematically, optimizing digital customer journeys and improving customer support efficiency.
Key challenges
testxvcvcxv Disconnected customer experience across channels
Inefficient customer support system
Difficulty in identifying and addressing customer pain points
The solution: The AIDE breakthrough: Customer intelligence at scale
Assess Evaluate customer paths
Identify Uncover friction causes
Diagnose Expand analysis, automate
Enhance Visualize, drive action
Execute Deliver excellence, optimize
Drive customer engagement and loyalty
Optimized timing
Personalized conversations
Enhanced customer self-service
The solution: The AIDE breakthrough: Customer intelligence at scale
Assess Evaluate customer paths
Identify Uncover friction causes
Diagnose Expand analysis, automate
Enhance Visualize, drive action
Execute Deliver excellence, optimize
Drive customer engagement and loyalty
Optimized timing
Personalized conversations
Enhanced customer self-service
The solution: The AIDE breakthrough: Customer intelligence at scale
Assess Evaluate customer paths
Identify Uncover friction causes
Diagnose Expand analysis, automate
Enhance Visualize, drive action
Execute Deliver excellence, optimize
Drive customer engagement and loyalty
Optimized timing
Personalized conversations
Enhanced customer self-service
Implementation approach
1
Model development
Customer 360
Feature engineering
Automated modeling
2
Model validation
Risk assessment
Regulatory compliance
Model validation
3
Model deployment
Frontline integration
System orchestration
Pipeline automation
Implementation approach
1
Model development
Customer 360
Feature engineering
Automated modeling
2
Model validation
Risk assessment
Regulatory compliance
Model validation
3
Model deployment
Frontline integration
System orchestration
Pipeline automation
Implementation approach
1
Model development
Customer 360
Feature engineering
Automated modeling
2
Model validation
Risk assessment
Regulatory compliance
Model validation
3
Model deployment
Frontline integration
System orchestration
Pipeline automation
The impact: Expanding the Partnership
IVR Optimization
Improve IVR navigation
Reduce call handling time
Enhance customer satisfaction
Personalized customer engagement
Leverage customer DNA for tailored experiences
Optimize marketing campaigns and offers
Increase customer loyalty
AI Industrialization
Implement MLOps for efficient model deployment
Establish model monitoring platforms
Forecast diverse scenarios and trends
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All rights reserved © 2024 Fractal Analytics Inc.
About Us
Industries
AI for good
Careers
Show Less
All rights reserved © 2024 Fractal Analytics Inc.
About Us
Industries
Solutions
AI for good
Careers
Show Less
All rights reserved © 2024 Fractal Analytics Inc.