2 MIL
Savings per year
91%
Accurate responses
30%
Bounce rate reduction
30%
CSAT improvement
The challenge
Smarter search, stronger conversions
A major Australian bank sought to enhance the website search experience, aiming for greater context, improved accuracy, and reduced user effort. The objective was to optimize the search feature to drive conversions effectively.
Key challenges
60% Website bounce rate
40% Accuracy of exiting search
6+ Months spent trying to build internally
The solution
Enhance search with GenAI
Rapid Implementation & Integration
Deployed in 8 weeks
Enabled conversational search
Extracted data from key sources
Enhanced User Experience
Provided accurate responses
Streamlined search results
Boosted user satisfaction
The impact
Faster, smarter, and more efficient
40%
Productivity improvement
50%
Faster response to MI queries
80%
Automation in filtering and tagging
Insights worth exploring
