500
cases deployed at scale
15
model development
The challenge
Enhance customer value sustainably
The bank faced declining customer engagement and satisfaction. To strengthen these relationships, they seeked a solution that enhances trust, personalizes interactions, improves service quality, and overcomes limitations of bespoke models in a timely and compliant manner.
Key challenges
Build trust and personalize interactions
Reverse declining customer relationships
Enhance service quality to exceed expectations
Overcome limitations of bespoke models in a timely and compliant manner
The solution
Scalable personalization framework
Improve customer engagement with AI personalization
Scalable deployment
End-to-end framework
Optimized conversations
Drive customer engagement and loyalty
Optimized timing
Personalized conversations
Enhanced customer self-service
Implementation approach
1
Model development
Customer 360
Automated modeling
Feature engineering
2
Model validation
Risk assessment
Regulatory compliance
Model validation
3
Model deployment
Frontline integration
System orchestration
Pipeline automation
The impact
Results that spoke
Model efficiency
95% time reduction
Data and regulatory compliance
Transformed customer relationships
Enhanced relationships
Boosted revenue growth
Increased customer loyalty
Improved customer satisfaction
Strong business impact
Accelerated time-to-market
Optimized resource allocation
Strengthened market position
